Privacy Policy

At Tripzen Ltd ("we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tripzen.co.uk and use our services.

1. Information We Collect

Personal Information

We collect information that you voluntarily provide when using our services, including:

• Full name and title
• Email address and phone number
• Billing and delivery address
• Passport details and travel document information
• Payment card details (processed securely via Stripe)
• Travel preferences and dietary requirements
• Emergency contact information

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)

2. How We Use Your Information

We use your personal information to:

• Process and confirm your travel bookings
• Communicate with you about your reservations
• Send booking confirmations and travel documents
• Process payments securely
• Provide customer support and respond to inquiries
• Send promotional offers and newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Travel Suppliers: Airlines, hotels, car rental companies, and tour operators to fulfill your bookings
• Payment Processors: Stripe, Klarna, and Clearpay for secure payment processing
• Service Providers: IT support, email services, and analytics providers
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures including:

• SSL/TLS encryption for data transmission
• PCI DSS compliant payment processing
• Regular security audits and monitoring
• Restricted access to personal data
• Secure data storage with encryption

5. Your Rights (GDPR)

Under the UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw Consent: Opt out of marketing communications

6. Data Retention

We retain your personal data for:

• Booking records: 7 years (for legal and accounting purposes)
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

7. Contact Us

For privacy-related inquiries, contact our Data Protection Officer:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.